Tenant requests are scattered across email, text, and voicemail.
All channels feed a single triaged inbox with unit and category attached.
For property managers
Stop running maintenance out of your inbox.
You answer to owners, you answer to tenants, and you somehow have to keep a roster of vendors moving. Repair Round gives you one desk for all three audiences without adding a layer of help-desk bureaucracy.
Your team reviews urgency, dispatch, approvals, messages, and completion.
Responsibilities and handoffs
Move from friction to a named next step.
Owners ask 'what's happening at unit 4B?' and you don't have a clean answer.
Per-property timelines and owner approval threads with cost and scope in one place.
Your vendor list lives in three apps and someone's head.
Vendor profiles with trade, coverage area, and recent response time, ready to dispatch.
You forget which tenants you've already updated.
Prepared tenant updates per request, sent only after your approval.
Daily flow
A workflow built for this role.
- 01
Receive the request
Tenant texts the maintenance line — Repair Round parses unit, category, and urgency.
- 02
Review urgency
Confirm Emergency, Urgent, Standard, or Scheduled. SLA risk is surfaced for your review.
- 03
Loop in the owner
Send an approval summary with photos, scope, and an estimate before the vendor rolls.
- 04
Dispatch the vendor
Review and send a vendor brief with everything they need — gate code, contact, and photos.
- 05
Update the tenant
Review, edit, and approve an on-brand reply before it is sent.
- 06
Spot the patterns
Recurring Issue Radar flags the third call to that same disposal this quarter.
Operational outcomes
What becomes easier to hand off.
- One inbox for every property and channel
- Owner approvals with full context, not a forwarded photo
- Vendor dispatch in under a minute
- A timeline you can hand to an owner without prep
- Less time typing the same update three times
- Recurring-issue visibility before the next renewal conversation
Keep the handoff visible