Triage
Triage a maintenance request in under 90 seconds
A simple six-lane model that keeps the queue moving without turning every ticket into a meeting.
The six lanes
- Emergency — safety, water, gas, no heat in winter. Dispatch now.
- Urgent — appliance down, partial utility loss. Same-day target.
- Standard — repairs that affect daily living. 48–72 hours.
- Cosmetic — finishes, paint, minor wear. Batch and schedule.
- Owner decision — over threshold or non-obvious cause. Send a one-page summary.
- Recurring — third hit on the same system. Tag for the radar.
What to capture before dispatch
Trade, access window, pets on site, photos, and the one sentence that tells the vendor what they're walking into.
Run this in Repair Round.
The intake, triage, and update workflow built in.